How long will it take for my order to ship?
Our current processing time can always be found in the purple banner at the top of our website. Please note that processing times are listed in business days, which are Monday through Friday only. Weekends and holidays are not counted.
How long does it take for my order to arrive once it’s shipped?
Shipping times vary. Please note that sometimes the postal service runs into delays, which could delay a package’s delivery time.
USA packages: 2-14 business days
Canada packages: 1-5+ weeks
I entered the wrong address. Can it be changed?
Please contact me as soon as possible. If the order hasn’t shipped yet, I can update it for you. If it has already been shipped, you may need to contact USPS to request a redirection.
Do you ship internationally?
We do offer international shipping to everywhere except the EU. Please note that all international customers are fully responsible for any customs duties, VAT, or import taxes charged by their country. These fees are not included in your order total, and we are unable to predict how much they will be, as they vary by location. Any such charges will be collected by your local postal service or customs office upon delivery.
Will my package have any customs fees?
Buyers are responsible for any customs fees that may apply to your package. We cannot be held responsible for any delays due to customs.
What do I do if I think my package is lost?
USPS can sometimes run into delays during transit, and if your package hasn’t arrived within 30 days of being shipped. Please contact me, and I will do my best to look into it and help find a solution!
What do I do if my package was marked as delivered but I can’t find it?
USPS can sometimes mark packages as delivered prematurely, so what I recommend doing is:
1) I recommend either going to or calling your local USPS and providing them with the tracking number and letting them know it says delivered but you are unable to find it. Their system has GPS coordinates in which they should be able to locate where they marked it as delivered.
Can I apply a discount code after placing my order?
No, unfortunately discount codes must be entered at checkout; they cannot be applied to an order after it has been placed. If you are experiencing a technical issue while trying to apply a discount code, please reach out to us before placing your order, and we would be more than happy to help!
Can I combine shipping if I place multiple orders?
If you can let me know within a day, I might be able to unless it shipped.
Overcharged on shipping?
Don’t worry! If our system charges more than what it actually costs to ship your order, we’ll automatically refund you the difference!
Accessibility Statement
My Journal Gremlins is committed to making our website accessible to all users. We are continually working to improve accessibility and usability. If you experience any difficulty accessing content or navigating the site, please contact us at admin@myjournalgremlins.com and we will do our best to assist you.
